GRC work inbox icon not automatically refreshed

Dear GRC experts,

I have installed GRC 10, SP level 11 on NW EHP2 (SP level 12).

I am wondering if anybody of you has encountered the following error:

When the user who received AC work item logon to NWBC and navigate to his work inbox,

the work inbox is neither bolded nor refreshed by the number of unread work items.

If he navigates further to Access Management, it looks empty:

After clicking on that (Access Management), it becomes bolded and shows the number of work items in his inbox.

This is happening to every user and every time they access their work inbox.

Thanks,

Ivana