Hi Megha
What have you configured in MSMP for this Stage. Which Agent are you rerouting to (e.g. is it the requester and if so, do they have a GRC account)?
Has this worked previously for you?
Hi Megha
What have you configured in MSMP for this Stage. Which Agent are you rerouting to (e.g. is it the requester and if so, do they have a GRC account)?
Has this worked previously for you?