Email reminders sent to users from a cancelled/finished request

Hello guys,

We have a case where a user is getting reminders from a request that was cancelled. We are running GRC 10 SP 14. I have tried report GRFNMW_MANUAL_INSTANCE_CANCEL but the request shows as

Any thoughts?

I see that there was a way of doing it in 5.3 from the DB level. Not sure for GRC 10.

The user get no detailed in the email that can point us to an active request. We have searched and there are not pending requests from him expect for the once that was already cancelled.

Please review this user access request for %USER_FULL_NAME% (%USER_ID%

Thanks in advance.