Dear Jonathan,
if you are using template based requests you can specify a dedicated EUP configuration for your request submission.
You can specify the EUP in the Template Management in NWBC > Access Management.
Can you please let us know if you are using template based requests and if you have specified a dedicated template for your requests?
Just as an information: additionally you can specify a different EUP for each stage in the msmp workflow. E.g. Manager stage, Security Stage, Role Owner stage, etc. might have different settings when it comes to approval.
Regards,
Alessandro