Hi All,
I would like to route a request if manager is not found. I have seen default routing rules which are like: GRAC_MSMP_ROUTE_NO_ROLEOWNER for routing a request but could not find such default rule if manager is not found.
I have scenarios where for some of the employees' (permanent employees whose HR data is maintained in SAP HR system), manager id is automatically mapped from SAP HR system. For such requests, it will follow the main route. However, for other types of employees (contractors, whose HR data is not maintained in any of the systems, even SAP HR), manager id field is empty. For such types of requests, I would like to route this to some other route.
Can anybody assist me in achieving this? Should I consider routing rule at manager stage or consider defining BRF+ rule for this?
Please advise.
Regards,
Faisal