Guru's
I need some clarification on setting up the Email Reminders configuration within the MSMP workflow at the stages. It's my understanding that a job can be setup to run program GRFNMW_BATCH_EMAIL_REMINDER on some frequency and define the period values for different MSMP processes; however I'm confused as to what the Notification Event setting will be on the stage which will trigger the reminder. Currently the only notification events that I see available on the stages are (also see screenshot): Approved, Escalation, Forward, New_Workflow_Item, Rejected & Return.
Based on these notification events I assume that reminders will function in the same way and when an event happens (i.e. a reminder is needed to be triggered) a notification will go out to the approver at that stage. So I would expect to see a REMINDER notification event that can be selected...
Maybe I'm not understanding the setup for this, but if someone can clarify how the configuration should be set on the stages so that individuals are minded when items sit in their inbox, I would appreciate it.
I see the available template ID's for the email reminders for example GRAC_EMAILRMDR_CUP but I must associate that template with one of the 'Notification Events' and it just doesn't make sense to use any of the available events that I've listed above. I would suspect that if I did, then the email reminder template would be initiated when a new workflow item was submitted to that stage if I used the NEW_WORKFLOW_ITEM notification event. The only one that makes a little sense is escalation, but I'm not intending for the request to be escalated to any individual, but instead for the same approver to just get a basic reminder that a item is still in their Work Inbox.
Any assistance would be appreciated.
P.S. I've also already reviewed Documents "How to Customize Notification Templates for AC 10.0 Workflow" & "Customizing Workflows for Access Management" but still confused as to how to setup the configuration prior to running the jobs.